FAQ

We accept various payment methods, including credit/debit cards, online banking, and other secure online payment gateways. Choose the option that suits you best during the checkout process.

See more details about payment.

We offer shipping to Malaysia and Singapore. Shipping fees and delivery times may vary depending on your location. Please refer to our Shipping page for detailed information.

*We did offer FREE SHIPPING to west Malaysia when you purchase above RM200.

Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery.

Track your order status here.

We do not accept returns or exchanges unless a product has been wrongly sent. We understand the importance of accurate order fulfillment and strive to provide our customers with the correct items they have purchased. If you happen to receive an item that was not what you ordered, please get in touch with our customer service team, and we will make the necessary arrangements to rectify the situation. Your satisfaction is important to us, and we will work diligently to ensure you receive the right product promptly.

You can reach our friendly customer support team via

Instagram: https://www.instagram.com/doinklab/

Facebook: https://www.facebook.com/doinklab/

Yes, we regularly run special discounts and promotions. Stay updated by following us on social media for exclusive deals and offers.

Products are ready stock unless stated otherwise. ( For example: “out of stock”, or “backorder”).

*Please note that backordered items may require additional processing time before they can be shipped. We estimate that these items will be delivered within 7-21 days from the date of purchase. We appreciate your patience and assure you that we are working diligently to fulfill your order and get it to you as soon as possible. Thank you for your understanding.

All of the products are 100% authentic, originally imported from Korea.

Once we receive payment, we will process your order.

Weekdays:

Paid order before 6 p.m. ship on the next 1-2 working days.

Usually, it takes 3 – 5 business days to receive your parcel, depending on your area.

Weekends:

Processed the following Monday.

*For backorder items, it will take around 7-14 days to ship out.
**For Olive Young’s backorder items, it will take around 7-21 days to ship out.

If the order consists of a combination of “READY STOCK” items and “BACKORDERED” items, then the parcel will only be shipped when all items have arrived from the supplier.

Yes, if the first order have not been shipped.

You can combine orders, by clicking combine order at the check out page. 

*Only apply to orders with existing orders, which have not been shipped

1. What is the point reward system on your website?

• Our point reward system allows you to earn points for every RM1 you spend on our website. For every 1 point you earn, you can use it as RM0.01 when checking out.

2. How do I earn points?

• You earn points by making purchases on our website. For every RM1 you spend, you will receive 1 point.

3. How can I redeem my points?

• When you’re ready to make a purchase, you can redeem your points during the checkout process. Simply choose the option to apply your points, and they will be converted into a discount on your order.

4. Is there a minimum number of points I need to redeem?

• You can start redeeming your points once you have at least 100 points, which is equivalent to RM1. There’s no maximum limit to the number of points you can use.

5. Do my points expire?

• Your points do not expire, so you can accumulate them and use them at your convenience.

6. Can I combine my points with other discounts or promotions?

• In most cases, you can combine your points with other discounts and promotions, but there may be certain exceptions. Check our terms and conditions or contact our customer support for more information.

7. How can I keep track of my points?

• You can easily monitor your points in your account dashboard on our website. It will show your current point balance and transaction history.

8. Can I transfer my points to someone else?

• Points are non-transferable and can only be used by the account holder who earned them.

9. Can I earn points on all purchases?

• Points are typically earned on most purchases, but there may be certain products or services excluded from the point reward system. Make sure to check the product descriptions for eligibility.

10. Are there any restrictions on using points?

• Points are designed to be used for making purchases on our website and cannot be exchanged for cash or transferred to other accounts.

If you have any further questions or need assistance with our point reward system, feel free to reach out to our customer support team for help.