Terms and Conditions

PURCHASE

  • Item Selection: Please ensure that you have selected the correct item(s), including the appropriate colors and sizes, before finalizing your purchase. Doinklab Enterprise cannot amend orders once confirmed and is not responsible for errors in item selection or duplicate orders.
  • Accurate Information: Make sure to provide a complete and accurate address, including your mobile number. Delays in delivery may occur due to incomplete or incorrect information, and a re-delivery fee will be charged if a parcel is returned.
  • Payment Methods: We accept payments via online methods only.
  • Final Prices: All prices are final at the time of checkout. Refunds will not be issued if an item you purchased later goes on sale.
  • Order Acceptance: Doinklab Enterprise reserves the right to accept or reject any order(s) without prior notice for reasons such as:
    • The product is out of stock.
    • Payment is not completed within 24 hours of receiving the order invoice.
    • Issues with payment authorization or suspected fraudulent activity.

RETURN & REFUND POLICY

  • Conditions for Returns: Returns or exchanges are accepted only under the following conditions:
    • Incorrect items or missing products due to a packing error.
    • Damaged products upon arrival, supported by an unboxing video.
  • Contact our customer service team at [email protected] or Instagram @doinklab within 7 days of receiving your order. Return items within 7 days of return approval, ensuring they are in good condition: undamaged, unaltered, unworn, unwashed, and in original packaging with the order invoice.
  • Refund Options: Choose between a cash refund or store credit coupon refund.

PREORDER

  • Preorder Availability: Preorders are available for items not yet in stock.
  • Estimated Time of Arrival (ETA): ETA may vary between items within the same preorder batch. Refer to individual product pages for accurate ETA information.
  • Ready Stock: Extra stock may be made available if released.
  • Stock Arrival Changes: If there are any changes in stock arrival times or if an item is out of stock after you’ve placed a preorder, you will be notified via email.

DELIVERY

  • Preorder Shipping Timeline:
    • Malaysia & Singapore: 15-28 working days
  • Shipping Details: Orders are shipped based on order number. 
  • Combine Orders: If you wish to combine orders, please select Combine Order (as the delivery method) and Remark your earlier Order Number at the customer notes section. If this is not done, shipping will be charged according to the order.
  • Lost Parcels: In the event of a lost parcel, we will assist in claiming funds from the courier company. Once the refund is received, it will be issued to you as store credits. (*Note: Delivery responsibility lies with our third-party postal service providers.)

COUPON CODE

  • Coupon Code Usage: Ensure to input your coupon code at checkout for the discount to be applied. Refunds will not be issued for orders where the code was not applied.
  • Coupon Expiry: Coupon codes may have an expiry date, which will be communicated accordingly. Extensions for expired coupon codes will not be granted.
  • Non-Cash Exchange: Coupon codes cannot be exchanged for cash.

STORE CREDIT

  • Store Credit Usage: Apply your accumulated store credit points during checkout for discounts. Refunds will not be issued if store credit points are not applied at the point of purchase.
  • No Expiration: The current store credit points will expire on 31st December 2024. 
  • Non-Cash Exchange: Store credit points cannot be exchanged for cash.

REPRESENTATION OF ITEM

  • Product Representation: Doinklab Enterprise acts as a purchasing agent. Returns, exchanges, or compensation are not possible in case of product defects or other issues.
  • Measurement Variations: Measurements may vary by 0.5 – 1cm due to mass production, which will not be considered a defect. Exchanges are available at your own cost.
  • Print and Color Variations: Print placement may vary slightly, and colors may appear differently depending on the device used to view them. These differences will not be considered defects. Returns or exchanges are available at your own cost.
  • Minor Imperfections: Slight imperfections, such as damage on the packaging that do not affect the usage of the item will not be considered defects.

BOUNCED PARCEL DUE TO NO COLLECTION BY RECEIVER

  • Returned Parcels: Customers will be contacted if their parcel is returned to us. The cost of re-delivery will be borne by the customer unless it is deemed an error on our part.
  • Unclaimed Parcels: Any unclaimed parcels after a 30-day grace period will be forfeited.

CONSULTATION OF SIZING

  • Sizing Consultation: If unsure about sizing, please consult us prior to purchasing. Ensure you have accurate body measurements for effective advising. Our recommendations are based on your provided measurements and our fitting knowledge, but we are not liable if the recommendation does not fit.

Doinklab Enterprise reserves the right to amend these terms and conditions without prior notice.