Shipping policy
Thank you for shopping with us. Please read our shipping policy carefully before placing your order.
Order Processing Time
Orders are usually processed within 1–3 working days after payment is confirmed.
Orders placed on Sundays or public holidays will be processed on the next working day.
Please note that processing time may be extended during:
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peak seasons
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promotional periods
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public holidays
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unforeseen courier delays
Preorder & Korea Daigou Items
Certain products may be marked as preorder or Korea daigou items.
For preorder items, customers are advised to refer to the latest notice, announcement, or product description for the estimated waiting time and shipping schedule before placing an order.
Preorder items may require additional waiting time depending on:
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supplier availability
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restock schedules
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international shipment arrangements
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customs clearance
Multiple unfulfilled orders placed during campaign or preorder periods will be merged and shipped together once all items are ready.
If you would like to separate your shipments, please contact us via Instagram @DOINKLAB for assistance.
Shipping Coverage
We currently ship to:
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Malaysia
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Singapore
Shipping rates and delivery times may vary depending on the destination and courier service availability.
Estimated Delivery Time
After parcel shipment:
Malaysia
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West Malaysia: Approximately 1–5 working days
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East Malaysia: Approximately 3–10 working days
Singapore
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Approximately 3–10 working days
Delivery times are estimates only and may vary due to courier operations, customs clearance, or external factors beyond our control.
Tracking Information
Tracking numbers will be updated once your parcel has been shipped.
Tracking number will also be sent to your email and will be available in your My Account page once it has been generated.
Customers may track their parcel directly through the courier service website after tracking information becomes active.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly during checkout.
We are not responsible for delivery issues caused by:
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incorrect address
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incomplete contact details
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failed delivery attempts
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unclaimed parcels
Additional shipping charges may apply for redelivery or address correction requests.
Delayed or Lost Parcels
While we will assist customers in communicating with the courier service when necessary, we are not responsible for delays caused by:
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courier service disruptions
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customs inspections
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weather conditions
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peak season congestion
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unforeseen circumstances beyond our control
Order Changes & Cancellations
Once an order has been processed or shipped, changes or cancellations may not be possible.
Please contact us as soon as possible if you need assistance regarding your order.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our official customer support channels: Instagram @DOINKLAB or email us at doinklab@gmail.com